Terms & Conditions

Terms & Conditions

Effective Date: 5th September 2000
Last Updated: 26th May 2025

1. Introduction

Welcome to 22i Design & Digital (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website at https://www.22i.co.uk and the services we provide.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

2. About Our Services

22i Design & Digital provides:

  • Digital marketing services (SEO, PPC, social media management)
  • Website design and development
  • Business consultancy services
  • SEO audits and assessments

All our products and services are digital in nature. While we may provide deliverables in electronic format (such as reports or documents), we do not sell or deliver physical products.

3. Free Services and Assessments

We may offer complimentary services such as preliminary SEO assessments. However, comprehensive and time-intensive work is chargeable. Any free services are provided at our discretion and may be limited in scope.

4. User Accounts and Registration

Our website does not require users to create accounts or register. We do not collect personal information through account registration processes.

5. User-Generated Content and Data Collection

We may collect user-generated content including:

  • Comments on our website
  • Testimonials and quotations from clients and suppliers

All data collection complies with applicable data protection laws, including the General Data Protection Regulation (GDPR). For detailed information about how we handle your data, please refer to our separate Privacy Policy.

We may use third-party tools and services that deploy tracking tags via Google Tag Manager. These are subject to the respective privacy policies of those third-party services.

6. User Conduct

When using our website or services, you agree to:

  • Provide accurate and truthful information
  • Respect intellectual property rights
  • Not engage in any unlawful or harmful activities
  • Be respectful and courteous in all interactions
  • “Be nice” – we value professional and positive communication

7. Payment Terms

Standard Payment Terms

  • Payment is typically due within 30 days of invoice date
  • For significant projects, we may require payment upfront
  • We accept online bank payments

Retainer Services

  • We offer retainer agreements for 3-month and 6-month terms
  • Retainer services secure our ongoing availability for your projects
  • Cancellation of retainer services requires 3 months’ written notice

VAT

We do not currently charge VAT on our services.

8. Refunds

Refunds may be provided in the following circumstances:

  • When agreed services are not delivered as specified
  • In rare cases where a client is genuinely dissatisfied with our service
  • At our sole discretion based on individual circumstances

Refund requests must be made in writing and will be assessed on a case-by-case basis.

9. Intellectual Property

Ownership

All intellectual property related to our services, methodologies, and original content is owned by 22i Design & Digital or Paul Mackenzie Ross.

Transfer of Rights

Upon full payment for services, we transfer complete intellectual property rights for client-specific deliverables to the client.

Copyright Protection

Any infringement of our intellectual property rights will be pursued through appropriate legal channels under UK law.

10. Limitation of Liability

To the fullest extent permitted by law:

  • We accept no liability for any damages, losses, or harm arising from the use of our services
  • We provide no guarantees or warranties regarding outcomes or results
  • Our liability is limited to the amount paid for the specific service in question

11. Third-Party Services and Links

Our website and services may include:

  • Links to third-party websites and services
  • Integration with third-party tools including:
    • Google Search Console
    • Google Analytics
    • Bing Webmaster Tools
    • Google Tag Manager
    • WordPress and various plugins

We are not responsible for the content, privacy practices, or terms of service of third-party websites or services.

12. Termination

We reserve the right to:

  • Terminate service contracts for breach of these Terms
  • Refuse service to users who violate our terms of user conduct
  • Suspend or terminate access to our website for inappropriate behaviour

13. Modifications to Terms

We may update these Terms from time to time. The most current version will always be available on our website with the effective date clearly displayed. Continued use of our services after changes constitutes acceptance of the modified Terms.

14. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.

For dispute resolution, we encourage:

  1. Direct communication to resolve issues amicably
  2. Mediation through a recognised UK mediation service if direct resolution fails
  3. Legal proceedings as a last resort through appropriate UK courts

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

16. Contact Information

For questions about these Terms or our services, please contact us through the details provided on our website at https://www.22i.co.uk.

17. Privacy Policy

This Terms and Conditions document should be read in conjunction with our separate Privacy Policy, which is available on our website.

22i Design & Digital
Website: https://www.22i.co.uk

These Terms and Conditions constitute the entire agreement between you and 22i Design & Digital regarding the use of our website and services.

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